Membership agreement

This is the agreement between you and Mega Solar Inc. for Care365. It is written in plain language on purpose. By starting Care365, you agree to it.

Version 1. Last updated: November 10, 2026

1. Who this is between

"We" and "Mega Solar" mean Mega Solar Inc., a licensed California contractor (CSLB License #984972), 453 S. Spring St, Suite 1212, Los Angeles, CA 90013. "You" means the person who signs up, who must be the owner of the home where the solar system is installed, or have the owner's permission.

2. What you get

• Monitoring. We watch your system 24 hours a day, every day.
• A technician on site within 48 hours. When we confirm a problem that needs a visit, we will have a technician at your home within 48 hours. Weather, safety, access to your home, or parts and events outside our control can delay this.
• A yearly on-site inspection, carried out around month six of your membership.
• Warranty claims handled for you. We prepare and file claims with your equipment makers. Whether a claim is approved is the maker's decision.
• A report every month on how your system is doing.
• Priority support by email and phone.
• 20% off repairs while you are a member.

3. Before your membership starts

Every system starts with a review. If your system is healthy, your membership begins. If it needs work first, we will quote that work. It is billed separately, and your membership begins once it is done. Care365 is not available for every system; if we cannot take yours on, we will tell you and you will not be charged for a membership.

4. Price and payment

• Care365 costs $49 a month. Your first term is 12 months, $588 in total. After that it continues month to month at $49 (see section 10).
• Payment is taken each month from the bank account you connect at sign-up. You authorize Mega Solar to debit that account for each monthly payment until this agreement ends.
• If a payment fails, we will contact you and try again. If a payment stays unpaid, we may pause your services until it is settled. Unpaid months remain due.

5. Repairs are separate

Your membership covers finding problems and looking after your system. It does not cover the cost of repairs, parts or replacement equipment. Before any repair, we give you a written quote with your 20% member discount. We do the work only if you approve it.

6. What is not included

• The cost of repairs, parts, replacement equipment, and roof work.
• Damage from weather, fire, pests, accidents, power surges, or work done by others.
• Problems with your utility, your home's wiring, or your internet connection.
• Any promise about how much energy your system will produce or how much money you will save.

7. What we need from you

• Correct contact details and system address, kept up to date.
• Permission to see your system's monitoring information, and to keep it connected.
• Safe access to your system, roof and electrical equipment for inspections and visits, at times we arrange with you.
• To tell us before anyone else works on or changes your system.

8. Cancelling in the first 12 months

You can cancel at any time by emailing us. Care365 is a 12-month commitment, and its price is based on that: we do work for you through the year, including your on-site inspection. So if you cancel before your first 12 months are up, the payments for the remaining months are still due, and will be collected when you cancel.

9. Refunds

Payments are not refunded. The one exception: if your solar system is destroyed or made permanently unusable by fire, natural disaster, or a similar event outside your control, tell us. We will end your membership, you will not owe the remaining months, and we will refund any payment that covers time after the event.

10. After 12 months

After your first 12 months, your membership continues automatically, month to month, at $49 a month, charged to the same bank account, until you cancel.

• We will remind you first. Before your 12 months end, we will email you to say the membership is about to continue, what it costs, and how to cancel.
• You can cancel any time once the 12 months are done, by emailing us. Nothing more is owed. Your services run to the end of the month you have paid for, then stop: monitoring, visits, reports and the member discount on repairs.
• You can also change plans. If you have become eligible for a newer plan or service, we will tell you, and you can move to it instead.

Your yearly on-site inspection continues once every 12 months for as long as you are a member.

11. If you sell or move

Your membership belongs to the system at the address you gave us. If you sell your home, you can ask us to transfer the membership to the new owner. If it is not transferred, section 8 applies during your first 12 months.

12. If we end the membership

We may end your membership if payments stay unpaid, if we cannot safely reach or look after your system, or if these terms are seriously broken. If we end it for a reason that is not your doing, you will not owe the remaining months.

13. Our responsibility

We will do our work with reasonable care and skill. We are not responsible for lost energy production, lost savings, or other indirect losses. Our total responsibility under this agreement is limited to the amount you have paid us for Care365 in the 12 months before the claim. Nothing in this agreement takes away rights you have under California law that cannot be waived.

14. Your information

How we handle your information is set out in our privacy policy.

15. Changes

We will not change the price or the terms of your membership during your first 12 months. After that, if we change the price or this agreement, we will email you at least 30 days before the change takes effect, and you can cancel before it does.

16. General

This agreement is governed by the laws of California. If any part of it cannot be enforced, the rest still applies. If something goes wrong, contact us first and we will try to put it right.

Contact

Mega Solar Inc.
453 S. Spring St, Suite 1212
Los Angeles, CA 90013
CSLB License #984972
Email: care365@megasolarinc.com