Privacy policy
Care365 is a membership from Mega Solar Inc. ("Mega Solar") that looks after your home solar system. To do that we need a small amount of information about you and your system. This page says what we collect, why, and what you can do about it.
What we collect
- Your contact details. Your name, email address, and phone number if you give it to us.
- Your system's address. The address where your solar system is installed, so we can look after it and send a technician when needed.
- Membership and payment records. The date you joined, the terms you agreed to, and whether each monthly payment succeeded. Your bank account is connected through our payment provider, Stripe. We do not see or store your full bank account number.
- Information about your solar system. The equipment you have, how much energy it produces, and its status and fault messages. We receive this from your system and its monitoring service.
- Service records. Notes, photos of your equipment, inspection results, warranty claims and quotes from the work we do for you.
- Messages. What you send us by email, phone or through the site, and our replies.
- Basic technical information. When you visit the site, our servers receive standard details such as your IP address and browser type. We use them to keep the site running and secure.
How we use it
- To provide Care365: watch your system, find problems, send a technician, carry out your yearly inspection, and handle warranty claims.
- To bill your membership and deal with failed payments.
- To send you service messages: your welcome, your reports, visit scheduling, payment notices, and changes to your membership.
- To quote and carry out repairs you approve.
- To keep records the law requires of a licensed contractor, and to prevent fraud and misuse.
We do not use your information for advertising, and we do not build marketing profiles from it.
Who we share it with
We do not sell your personal information, and we do not share it for advertising. We share it only with:
- Companies that help us run the service. Stripe processes payments. Resend delivers our emails. We also use providers for website hosting and for scheduling service visits. They may use your information only to do that work for us.
- Equipment makers and warranty providers. When we file a warranty claim for you, we give them what the claim requires, such as your name, address, and equipment details.
- Authorities, when the law requires it, or when needed to protect people's safety or our legal rights.
- A successor business. If Mega Solar is sold or merged, your information may pass to the new owner, who must keep honoring this policy.
Cookies and tracking
This site does not use advertising or analytics trackers. On the sign-up page, Stripe sets cookies it needs to process payments securely and prevent fraud. Our fonts are loaded from Google Fonts, which receives your IP address when the page loads.
How long we keep it
We keep your information while you are a member. After a membership ends, we keep payment and service records for as long as tax, licensing and warranty rules require, and then delete them or make them anonymous.
How we protect it
Information is encrypted when it travels between your browser and our site. Access to member records is limited to Mega Solar staff who need it for their work. Payment details are handled by Stripe, not stored on our systems. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
Your choices and rights
You can ask us at any time to:
- tell you what personal information we hold about you and give you a copy,
- correct information that is wrong,
- delete your information, except what we must keep for legal, billing or warranty reasons.
If you live in California, these are also your rights under California privacy law, along with the right not to be treated differently for using them. We do not sell or share personal information as those terms are defined in that law. To make a request, email us at the address below. We will confirm it is you before acting, and reply within 45 days.
Children
Care365 is for homeowners. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we will post the new version here with a new date. If the change is significant, we will also email members before it takes effect.
Contact
Mega Solar Inc.
453 S. Spring St, Suite 1212
Los Angeles, CA 90013
CSLB License #984972
Email: care365@megasolarinc.com